DURING MY INTERNSHIP I CONTRIBUTED TO PROJECTS LIKE..

Improving existing features, designing the website, and implementing a badging system to boost sign-ups from both individuals seeking support and peer listeners offering it.

NAVIGATING THE OBSTACLES OF A NEW MENTAL HEALTH APP // PRE-LAUNCH

Gathering insights through existing research + target user interviews

Target Users: individuals seeking support and peer listeners

<1> Potential listeners wanted to practice speaking in relation to therapy

<2> Wanted a way to track progress and receive volunteer hours

<3> Support seekers needed a high-level of trust in terms of privacy

Lack of Practice
Opportunities and Content

Users often struggle to find suitable opportunities and time to practice public speaking.

Performance
Anxiety

Users often face anxiety and nervousness when speaking in front of an audience.

Receiving Quality
Feedback

Users have a hard time receiving quality feedback that they need to improve.

Motivation &
Engagement

Users may find it challenging to stay motivated to practice their public speaking skills.

TRACKING PROGRESS + MAKING CONNECTIONS (BUILDING TRUST)

I feel a lot better, thank you. Can we chat again next time?

Questions to drive design direction:

🗣️ What language/tone resonates with users seeking help?

... casual, affirming, anonymously-safe

🤝 How can users ensure they receive needed and trusted help every single time they use the app?

... enabling reconnections !!

GAMIFICATION TO ENCOURAGE ENGAGEMENT

Badging system for "listeners" / peer supporters

🚩 How can we build trust between users who need support and our listeners?

... illustrating relevant listening experience through a badging system

brainstorm - what are some "listener" categories that may be relevant?

this was our solution..

GROWTH IS KEY !!

Internship learnings

✰ Considering what's possible + communication

- As the only UX designer, I had the opportunity to lead and communicate directly with the developers on what the challenges and limitations were

- I believe I grew a lot in terms of stepping into their perspective before considering final solutions

✰ Maintaining company's vision

- Although I have my own style, continuing to uphold the company's standard and vision was fun as I was able to understand the overall mission of the app more during the process

veor co . mental health support

DURING MY INTERNSHIP I CONTRIBUTED TO PROJECTS LIKE..

✴︎ let's create something together ❋